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      Airbnb

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      Airbnb reviews

      4.1

      78% would recommend to a friend

      (2,378 total reviews)
      avatar

      Brian Chesky

      86% approve of CEO

      66% positive business outlook

      Ratings by demographic groups

      Airbnb has an employee rating of 4.1 out of 5 stars, based on 2,378 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      2K reviews
      2.0
      Jul 27, 2020

      This is not what signed up for...

      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - friendly colleagues - good food - dogs are allowed in the office

      Cons

      - Procedures changes everyday, no standard workflow accross the regions. No clear plan for the future and the agents don’t know the long-term goals for the department. The senior leadership fails to adequately communicate. - Micromanagement at its finest. Specialists are unable to press “enter” without an approval. Tenured agents are treated like newbies. - Promotions are solely based on popularity and who you are friends with. - Like any other old fashioned company, only numbers are important. The whole team is burned out and the morale is very low but nobody seems to care. - Agents have no voice. You can discuss all the concerns and issues, but as soon as the meetings are over everything will be dismissed by the senior leadership team. The company used to be an amazing place to work for, but unfortunately has lost its essence. I don’t recommend anyone to work here.

      3.0
      Jul 26, 2020

      safety specialist

      Safety specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      young and fun environment for working

      Cons

      most of the time doing the same work

      Viewing 2170 - 2172 of 2,378 Reviews
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      ReviewsAirbnb reviews

      Glassdoor has 3,263 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.