Airbnb reviews

4.0

77% would recommend to a friend

(2,370 total reviews)
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Brian Chesky

85% approve of CEO

65% positive business outlook

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,370 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
Jul 15, 2013

Exceptional team, incredible product. Proud to work here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team Camaraderie: It's a really supportive environment, both within my particular team and at large. I feel a genuine sense that people want me to succeed and in turn I love when others have victories. It's a very ego-less group here, and we all root for each other. I definitely feel like my coworkers make me work harder, but in a really healthy (read: not cutthroat) way. Energy, Creativity and Quirkiness: It's a very design-centric company (probably most largely influenced by our founders, who come from RISD), and we value aesthetics, quirkiness, and a light-hearted sense of humor. We laugh a lot, but still maintain a serious work ethic and professionalism; I think we're really lucky in that sense. Love of Product: Airbnb really doesn't hire people unless they are passionate about the product, its implications and its future. You can be off the charts in terms of brains, experience and technical skills, but if you come off as blase about what we do, you won't get hired. I think that really distinguishes us from other companies and ensures that we're all invested in the company's future, not just financially.

Cons

It's an extremely scrappy, lean place. If you like adventures, daily challenges and a constantly-changing environment, you'll love it here and excel. If you prefer knowing what to anticipate on a day to day basis, this probably isn't the place for you. What I've loved is that we're always looking to improve, or make our processes more efficient, and to grow personally, but that can be exhausting for some. Also, we're admittedly a quirky bunch, so to excel here you need to have a sense of humor, and

4.0
Jun 24, 2013

Enjoyable, but deeply political

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the best and most talented people I have ever worked with. The connections I made there will help me for the rest of my career, and I believe I made friends for life. The opportunity and experience I was offered to make a genuine contribution was far greater than I imagined when I accepted the position, and I really felt I made a difference to the company's direction. Fast-moving - although if you had been there for as long as myself (around 2 years), you could see the slow-down.

Cons

Hugely political. If you're friendly with the right people, regardless of how useless you are, or how well-known that fact is, you will be protected and rewarded disproportionately. I honestly felt like the harder you worked, the further you dropped in the pecking order. The startup vibe is completely dead. Airbnb is now a corporation. There is no such thing as a flat hierarchy anymore, whatever that was supposed to mean in the first place. None of the advertised perks are available to anyone outside of San Francisco Despite being a "people" company, many decisions have recently been made for completely the wrong reasons - and they're just plain stupid to the average bystander. It was very difficult to ever have full faith in the senior management team - in typical startup style, this was made up of mainly of 20-somethings with only a year or two of work-experience. In the past year, I noticed the average quality of new hires dropping significantly - to the point where several "IT specialists" were unable to understand BASIC IT principles. The "Culture" of Airbnb is regulary trampled all over by the senior management.

2.0
Jun 1, 2013

Reactive, Contrived and Chaotic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is innovative. Opportunity to advance if you are based in San Francisco. I hear health benefits for some USA staff are good.

Cons

Internal re-branding does not fix issues of morale and results in organisational chaos. No one knows who does what and reports to who anymore except a few key people in upper management. Broken tools for users and employees which are never to be fixed in favor of new tools that break quickly never to be fixed... Everything is ego driven. This is not pleasing to the court. Every major issue is reacted to. Reaction in business is a symptom of management that does not listen to employees who see a larger problem looming. Processes are are over thought and contrived. Think of ways to reward employees who work with upset and angry users daily. A reward certificate is just a piece of paper. Employees who are difficult to work with are promoted then become even more difficult to work with. Benefits for employees hired in 2011 (post-EJ scandal) are being stripped away. If you don't want the remaining remote staff, take the steps to do the right thing and offer severance and any other transition assistance possible. They need their jobs because job markets are bad, so they're not quitting without even a small safety net no matter how much pressure you place upon them to quit. Offer time for long time employees to properly train new employees, that I understand you've moved from an almost defunct department to newly re-branded and further broken out departments. Paying new, HQ based, bottom tier employees more than long-time bottom level employees who are at advanced levels and who also live high COL cities is an insult. "Make their lives easier, not harder." Extend this to your own, hard working employees. Telling them to do it themselves is not only insulting but telling of true core values at play. The creedos are not extended to employees. Employees are also hosts and guests. Staff knows exactly what it means when upper management says "you'll be taken care of" and those words are feared.

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Glassdoor has 3,253 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.