Airbnb reviews

4.0

77% would recommend to a friend

(2,370 total reviews)
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Brian Chesky

85% approve of CEO

65% positive business outlook

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,370 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jan 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Being a remote employee. Not being micro-managed. Health & dental benefits.

Cons

Being a remote employee- These positions are becoming officially dead-ended. If you don't work at HQ or Dublin, your ability to move beyond a team lead doesn't exist. And it's on purpose. Most of Customer Support is outside of HQ and are remote employees, but are being held to unrealistic, ridiculous metrics. Not only that, but part of what was so cool about joining Airbnb as a remote employee was the possibility of spending time in other countries and living out of an Airbnb listing while working- that's been axed. We're given travel coupons, but in Customer Support, we can't travel during holidays or high travel season (ie: 6 months of the year), so it's a fairly useless 'perk.' I'd much rather be paid the $30 or so per day in a food stipend that people in HQ get by being fed 3 meals a day. And/or get paid more in cash. A real bonus of cold, hard cash would go a long way- especially after seeing one of the founders featured in a Vanity Fair article about him attending Sun Valley, described as 'Summer Camp for Billionaires.' Being a remote employee is like being a second-class citizen. We're constantly an after-thought, even though we're the majority of people dealing with daily unpleasantness to do with guests and hosts dealing with occasionally traumatic events. We aren't trained in psychology or grief management, yet that's what we cope with, and all at an hourly salary that shows how little we're actually valued compared to lip service of how great we are.

2.0
Dec 12, 2012
Recommend
CEO approval
Business Outlook

Pros

-fabulous product - the ability to help everyday people expand their income and make friends around the world; it's really a wonderful thing that is changing the world one reservation at the time -The ability to work from home from your first day of employment (if you're in a remote position, but even the SF-based employees can work from home one day a week). -depending on your job, a new Airbook laptop for your use -quarterly travel credit (although they put a bunch of restrictions on the use of it, which sort of makes it feel like a rebate) -the actual Airbnb hosts out in the world, for the most part, are really interesting and remarkable people -The Customer Support team is full of genuine, friendly, smart, and reliable people.

Cons

Many employees do not receive health insurance or other standard full-time benefits until 6 to 12 months after they begin work with the company, so do not be fooled by the shiny promises on the jobs page. I have had 4 different managers in 1 year and none of them had/have the experience or skills to effectively lead a team. (Leadership is not having a big ego or ordering people around.) No one's word means anything at Airbnb. People say one thing one day and then the next day they do a different thing. This is not me being resistant to innovation or change. I'm talking about basics like meetings you've set up, human resources issues, or even just responding to emails. You really can't rely on anyone to do what they promised. People don't communicate well and there are few people who take responsibility for their actions. People with no experience or expertise make decisions that make absolutely no sense to the people putting those policies into effect. Management rarely communicates to the employees who have to execute these changes nor the community of users who rely on the site what they are planning to change. Airbnb is losing the group of hosts who first joined them before it was a cause celebre, the ones who helped them get where they are today, and it's a shame. It's also losing smart, devoted employees who are tired of being subject to the whims, empty promises, and poor management skills of their supervisors. If you are a smart, mature person with integrity you will have a hard time here because most of the employees are not grown up and do not value or possess critical thinking skills. There's so much more I could say, but these are all the things I wish I had known before I accepted a job there. Working at Airbnb has been a real disappointment.

3.0
Mar 9, 2018
Recommend
CEO approval
Business Outlook

Pros

- great benefits and work life balance - good hiring bar - friendly co-workers - relatively little office politics

Cons

They love promoting their work culture and thinks it's absolutely amazing. It's great if you fall very much to the left of the political spectrum like the rest of the company (and SF). But if you happen to have a couple right-wing sympathies like me such as expressing your admiration for Ben Carson in a team lunch, you will be met with frowns and disdain. I overheard an argument where a co-worker said he opposed universal income and everyone around him started to argue with him. I'm pretty sure if you said you liked Trump in any way, you'd be out of the building with all your possessions in a box. Also the co-founders are infallible and worshipped by everyone on the team. Their "Is Mankind" campaign was a terrible "Emperor's New Clothes"-esque flop but no one dared to correct them.

Viewing 22 - 24 of 2,370 Reviews

Glassdoor has 3,253 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.