Alarm.com Support Operations Associate reviews

-Stingy about vacation time use, even when you have it to use -Gives sick days but you’re questioned if you use them -Doesn’t value employees -Doesn’t value growth or career, especially if it doesn’t involved the company -Will do anything to advance the company even at the detriment of employees -Doesn’t value mental health -Probes into employees health and personal info -Critical of employees personal problems and health if they impact job performance or attendance in any way -Lots of cliques -management plays favorites -doesn’t recognize employees well for a job well done -doesn’t protect employees -throws people under the bus -doesn’t value individuality or uniqueness of individuals -underpays a lot employees -doesn’t promote or give raises when it’s deserved -pulled out of the top workplaces of 2018 contests because of employee responses, including pressuring employees to respond well to the survey -has gotten many litigations for questionable business tactics and in trouble with the FTC -management talks down at people -all about the numbers and goals at the expense of employee growth, health and loyalty

While this used to be a fantastic place to work (my previous rating was 5 stars) it is going downhill quickly. What used to be an exciting and innovative work environment has become more and more like the cog-in-the-machine call centers that we came here to get away from. Ever since the company went public, the conditions have deteriorated. There is no longer concern for employees or customers - only the bottom line. We are understaffed but continue to layoff/fire people without replacing them. Part of the operations have also been sent overseas, an easy way to cut costs and probably why they're not hiring much in Minnesota anymore. Pay has stagnated, a big part of why I left. Pay was always a little below market average, but made up for by benefits and work conditions. Pay has continued to drop, and conditions deteriorated, which prompted me to move on. Little to no growth available to those who remain.