Alarm.com reviews

3.7

63% would recommend to a friend

(476 total reviews)

Steve Trundle

71% approve of CEO

57% positive business outlook

Alarm.com has an employee rating of 3.7 out of 5 stars, based on 476 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alarm.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

476 reviews
3.0
Mar 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The sales team was fun and talented. I enjoyed spending time with just about everyone whether in the office or remote during covid. The PSE team in particular are extremely close due to age range (most are fresh out of college). I had a couple "questionable" conversations particular individuals but those are one-off like usual. Overall, the team made my working experience enjoyable and this is a good company to be introduced to corporate/working life and expectations for a someone directly out of college. Traveling to your territory is also a major + if you get somewhere fun.

Cons

This is a boomer-minded company that does an excellent job of masquerading as a liberal and progressive organization to attract young talent that can be underpaid because of the office benefits like specialty rooms and team lunches. 1. Compensation - Alarm.com does not pay a living wage for a company based in Tyson's Corner, VA. This company pays drastically lower for the type of work and positions that are offered. While you are gaining great experience which will certainly be useful later in your career, you do not work at Alarm.com for $$. They will even tell you this in your interview. 2. Benefits are average at best - Healthcare is solid but it is not completely employer covered. PTO is a standard 2 weeks with 5 sick days. You have to accrue time which is extremely slow but managers will typically approve negative PTO if needed. 3. Not a remote friendly company - Everything about your job at Alarm.com (unless you're on the product team) will be conducted "remotely". You will work from a laptop, make calls from your phone or company phone and run meetings and trainings virtually. However, the company is totally against remote work for the sake of the tried and true trope of "culture". 4. The body of clients you serve are typically old, white, conservative men who frequently discuss their antiquated views on women, POC and social issues. They all tend to carry the type of opinions you would expect leading to some rather awkward and character bending conversations. These are personally just not the kind of people I want to serve or keep in positions of power.

2.0
Aug 27, 2019
Recommend
CEO approval
Business Outlook

Pros

- office amenities (but it's overused in trying to advertise how "cool" the company is, especially given the issues in the company and all the issues that go with a workforce that has a majority tenure of less than 2 years) - 40 hour work weeks are normal (see cons for more details on hours) - flexible schedule - generally friendly people - large portion, if not all, of health insurance is covered

Cons

Edit: the formatting didn't get pushed with the review. "----" is a topic and "__" is my experience to support the most recent topic. My perspective and experience. When talking to others in the department, I realized some of these points are not limited to me. ---- lack of growth opportunities __You can put in more hours, but you're likely to just get the next set of regressions that much sooner. It's tedious and monotonous work. You're not learning anything new, because it's the same thing over and over again. __There may be other projects that they say you can try to work on, but because quality engineers are understaffed, it now seems like a facade. The company is more focused on getting other engineers to push for innovation and praise them, but don't want to staff the quality engineering team, making the quality engineers a bottleneck to be stuck in an endless loop of regressions. There are a handful of quality engineers that do work on innovating projects, but the vast majority are just testing software and device engineers work. ---- lack of promotions and what appears to be a non-competitive salary __Even if you deserve a promotion, if they want to give it to someone else, you may get passed over for a long time. __The raises don't seem to match up, if you get the short end of the stick and start at a lower point, you'll always be behind regardless of your responsibilities. (especially test analysts and quality associates that move up to quality engineer) __Unclear/difficult promotion requirements. They made up some generic list of requirements that some people may never meet. Because of the lackluster project they're on they may never get the opportunity to fulfill those requirements or because they won't go back to school to earn an engineering degree. ---- overall compensation is discouraging __Many of the aspects of compensation seem to have "vesting periods". You get a stock award? That's 5 years for full vesting. You want your 401k? 5 years for full vesting. (it's also limited to a match of $4000 per year. I'm not sure how other companies compare, but I didn't like that.) You get a raise? You may have gotten half of your raise now and the other half at a later date. It all just seems like a psychological attempt to keep people around, only because they're waiting for the compensation that is always in the future. __They like to throw out a big number for overall compensation, but the vast majority of employees may not utilize most of it. ---- complacency is easy __It's a really relaxed environment and that's nice, but it's easy to lose track of the days doing the same tasks and not progressing. Some quality engineers kept hearing that a promotion was on the horizon, from managers. The thing is, they kept getting lead on. ---- reduced number of company events __As the company got bigger, the events started to taper off. This isn't a major point for me, but it conflicts with numerous other reviews. --- Management gives empty promises or half truths. __Unless they say how the're going about a situation and the timeline with detail, be cautious because you may be lead on and waste your time. There were numerous associates that kept hearing that they were going to receive compensation that reflects their work or that the project would see restructuring in order to distribute the workload, but it either never happens or it takes too long. __There was another instance where associates were leaving the team and management approached some of the remaining employees and asked them to stay and that raises/promotions were coming. This was after those remaining associates were already waiting for compensation for a long time and already receiving the short end of the stick. --- Executive level management also stated that they expected more attrition. Who knows what that person meant by it. I took it as they are purposely putting poor conditions on some of the positions and not caring to fix it. Which would give employees the incentive to leave, if they acknowledged it, but they aren't leaving. I may be overly biased, but there was no context on why he thinks there would've been more attrition.

1.0
Sep 18, 2018

Very poor engineering

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are nice and helpful. A lot of people try hard.

Cons

Very young and inexperienced engineers. Almost no senior engineering management. Poor engineering .

Viewing 25 - 27 of 476 Reviews

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