Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Alarm.com

      Engaged Employer

      Alarm.com Support Operations Associate reviews

      2.4

      40% would recommend to a friend

      (26 total reviews)

      Steve Trundle

      40% approve of CEO

      40% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Culture & values

      3.0

      Compensation and benefits

      2.7

      Work/Life balance

      2.6

      Senior management

      2.3

      Career opportunities

      Support Operations Associate employees have rated Alarm.com with 2.4 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Support Operations Associate professionals have an average working experience there. Alarm.com is rated 34% below average by Support Operations Associate professionals compared to other employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      26 reviews
      2.0
      May 24, 2025

      OK company to work for

      Dealer support operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Truly hybrid job, two days in office, three from home -Nice office and facilities with nice breakroom -Provides tech (laptop, headset. Keyboard/mouse for office AND at home) -Relatively diverse staff, but still overwhelmingly Caucasian.

      Cons

      -Required to work 11AM to 8PM one day a week. -Required to work one Saturday a month -PTO is a joke -You must stay until your call is done (often past your scheduled end time) -Lots of POC quitting as of late

      4.0
      Mar 29, 2025

      Great but.....

      Support operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very supportive company. Everyone is friendly and invested in your success. 8-10 weeks of training, so it doesn't feel like you hit the ground running when you start taking service calls.

      Cons

      They failed to mention you have to work an 11 am-8 pm "closing" shift every week. Also, there's some mixed messaging in the training. Also, it's very common to work past your shift schedule--you have to be available to take calls until the very end, and you're expected to see calls to the end.

      4.0
      Mar 12, 2025

      Good Company, but need some work

      Support operations associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good fun call atmosphere. Of all the call centers I have worked in, this one was one of the best. They do a lot for their employees regarding flexibility, events they do, and even the insurance provided

      Cons

      Their training needs to be better. When you go through their new hiring training, it's over weeks. I just think it could be restructured. Their structure regarding Quality Assurance and overall performance management does need to be relooked at. The is performance management is done d

      Viewing 4 - 6 of 26 Reviews
      Related searches: Alarm.com Support Operations Associate jobs | Alarm.com Support Operations Associate salaries | Alarm.com benefits | Alarm.com Support Operations Associate interviews
      Alarm.com reviewsAlarm.com Support Operations Associate reviews

      Glassdoor has 538 Alarm.com reviews submitted anonymously by Alarm.com employees. Read employee reviews and ratings on Glassdoor to decide if Alarm.com is right for you.