Is Alaska Airlines a good company to work for?

Alaska Airlines has an overall rating of 4.1 out of 5, based on over 1,888 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Alaska Airlines to a friend and 78% have a positive outlook for the business. The best reviews about Alaska Airlines have been left by employees working as Airline Pilot , Customer Service and Concierge .

Does Alaska Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at Alaska Airlines?

79% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alaska Airlines 3.8 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Alaska Airlines?

Flight Attendant (327) , Customer Service Agent (130) , Customer Service Representative (72) , CSA - Customer Service Associate (68) , Reservations Agent (55) , Manager (26) , Customer Service Agent (CSA) (25) , CSA (24) , Customer Service (16) , Ramp Agent (16) , Customer Care Representative (14) , Aircraft Maintenance Technician (13) , Airline Pilot (13) , Reservation Sales Agent (13) , Senior Software Engineer (13)

What are the pros of working at Alaska Airlines according to real employee reviews?

"Great benefits and very flexible." ((in 205 reviews)); "Flight benefits are great and perfect for interns to travel to different places together during the weekends." ((in 199 reviews)); "you get to travel for the job and a lot of the people you work with are great!" ((in 117 reviews)); "They have great travel benefits and medical" ((in 96 reviews)); "Great coworkers and love the uniforms!" ((in 63 reviews))

What are the cons of working at Alaska Airlines according to real employee reviews?

"long hours its cold and icey" ((in 40 reviews)); "The salary is low and the hours are hard." ((in 25 reviews)); "Upper management is extremely indecisive and unorganized, causing wasted design time, an unnecessary amount of revisions, and sometimes just throwing entire projects away and starting over." ((in 22 reviews)); "political, limited training, demanding" ((in 19 reviews)); "Corporate manager" ((in 13 reviews))

What are employees saying about Alaska Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alaska Airlines layoffs and their outlook for job security at Alaska Airlines in 2026.

What are the top reviewed Alaska Airlines locations?

Seattle , SeaTac , Los Angeles , San Francisco , Portland , Anchorage , San Diego , Boise , Phoenix , New York , Chandler , Chicago , San Jose , Dallas , Kent , Las Vegas , Dulles , Newark , Fairbanks , Burlingame , Denver , Boston , Tukwila , Alaska , Juneau , Ketchikan , Austin , Santa Ana , Oakland , Santa Barbara

Alaska Airlines reviews

4.1

79% would recommend to a friend

(1,727 total reviews)

Ben Minicucci

78% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,727 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews

5.0

Oct 21, 2014

Great people, awesome travel benefits, feels like family

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

The culture and people here make this such a great place to work. Travel benefits are amazing, and are the ultimate perk of working for an airline. Flexible schedules, good work/life balance, and plenty of PTO also means you are actually able to use the travel benefits. Management is really starting to invest in IT to bring in the latest technologies and practices, which makes this a very exciting time to be working here particularly as a Software Developer, but also for any role in IT. Lots of training opportunities allow you to grow and gain knowledge.

Cons

Salaries are lower than other competing tech companies in the area, and we are still in the middle of a transformation in IT to a more agile process, which can cause headaches.

4.0

Jul 8, 2014

Fast Paced, High Pressure Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of interesting people, great travel benefits, extensive route network can literally take you places you never thought you would go.

Cons

Very high stress environment, with long hours and an expectation that salaried employees will work 50-60 hours a week most of the time. The airline industry as a whole is very competitive and cost-conscious, and Alaska is no exception. Do not expect great benefits / perks, outside of the travel benefits (which can be hard to take advantage of). Pay is generally below market when compared to other Seattle-area companies, but is probably in line with other airlines.

3.0

Dec 22, 2013

We're making the best of what we have.

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Most of the people who work there are great. They love what they do. It's a community of caring people.

Cons

At one time it felt like the company really valued it's employees. But sadly, that era has passed. Shareholders are much more important than employees.

Viewing 46 - 48 of 1,727 Reviews

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Customer Service Agent

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Alaska Airlines

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Great people, awesome travel benefits, feels like family

Fast Paced, High Pressure Environment

We're making the best of what we have.

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