Is Alaska Airlines a good company to work for?

Alaska Airlines has an overall rating of 4.1 out of 5, based on over 1,888 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Alaska Airlines to a friend and 79% have a positive outlook for the business. The best reviews about Alaska Airlines have been left by employees working as Airline Pilot , Customer Service and Concierge .

Does Alaska Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at Alaska Airlines?

79% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alaska Airlines 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Alaska Airlines?

Flight Attendant (327) , Customer Service Agent (130) , Customer Service Representative (72) , CSA - Customer Service Associate (68) , Reservations Agent (55) , Manager (26) , Customer Service Agent (CSA) (25) , CSA (24) , Customer Service (16) , Ramp Agent (16) , Customer Care Representative (14) , Aircraft Maintenance Technician (13) , Airline Pilot (13) , Reservation Sales Agent (13) , Senior Software Engineer (13)

What are the pros of working at Alaska Airlines according to real employee reviews?

"Great benefits and very flexible." ((in 214 reviews)); "Flight benefits are great and perfect for interns to travel to different places together during the weekends." ((in 193 reviews)); "you get to travel for the job and a lot of the people you work with are great!" ((in 117 reviews)); "They have great travel benefits and medical" ((in 96 reviews)); "Great coworkers and love the uniforms!" ((in 64 reviews))

What are the cons of working at Alaska Airlines according to real employee reviews?

"long hours its cold and icey" ((in 40 reviews)); "The salary is low and the hours are hard." ((in 28 reviews)); "Upper management is extremely indecisive and unorganized, causing wasted design time, an unnecessary amount of revisions, and sometimes just throwing entire projects away and starting over." ((in 20 reviews)); "political, limited training, demanding" ((in 17 reviews)); "It's very hard to move around in the company because there's so much favoritism." ((in 15 reviews))

What are employees saying about Alaska Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alaska Airlines layoffs and their outlook for job security at Alaska Airlines in 2026.

What are the top reviewed Alaska Airlines locations?

Seattle , SeaTac , Los Angeles , San Francisco , Portland , Anchorage , San Diego , Boise , Phoenix , New York , Chandler , Chicago , San Jose , Dallas , Kent , Las Vegas , Dulles , Newark , Fairbanks , Burlingame , Denver , Boston , Tukwila , Alaska , Juneau , Ketchikan , Austin , Santa Ana , Oakland , Santa Barbara

Alaska Airlines reviews

4.1

79% would recommend to a friend

(1,727 total reviews)

Ben Minicucci

78% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,727 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews

5.0

Jan 25, 2020

Doesn’t feel like work

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Excellent work-life balance; flexible schedule-flexibility gets better over time with seniority; paid to fly around taking care of people and getting them where they want to go safely; benefits are outstanding

Cons

Lonely nights in hotels; first few years on reserve/standby can be challenging, although totally worth it; working all major holidays the first few years most likely

Alaska Airlines Response

6y

Thank you so much for sharing your insights. Being a flight attendant sounds fun to a lot of people but it does have its challenges. And it looks like you made it work! It's that kind of positive attitude that is creating an airline people love. So glad to have you on the team. --David

5.0

Dec 22, 2018

Great Company

Flight attendant

Recommend

CEO approval

Business Outlook

Pros

Alaska treats you with respect and shows appreciation in your work. Bonus payouts are great! Medical, Benefit and Retirement benefits are really nice! Most Employees are friendly and nice to work with. You get to know most everyone you fly with and will probably fly with them again at some point. Alaska's work contract and work union is really great. I would say it's better than most airlines.

Cons

There are only West Coast bases. Non of which are ideally affordable to live in. (You may be able to afford it, but its higher rent/cost of living than the average city.) However, its easy to be a commuter to a nearby affordable town/city so that's always an option too. (Or you can commute mid to cross country like I do. I really don't mind it!) Pay is lower than American, Delta, United and Southwest BUT Alaska's contract is great. Alaska may get better pay in the long run because of the reserve guarantee (90 Flight Hours/month) plus per diem on top of that pay, and reserve pay on top of that.

3.0

Oct 19, 2018

Not the company I thought it was.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competent training, flight benefits, ergonomic friendly office environment, helpful co workers, and the option to work from home.

Cons

When I think of Alaska I envision a wolf in sheeps clothing. I'm going along, doing my job, then suddenly one day I was fired for a ridiculous reason and not rehireable. Worst thing is that if you are living in Seattle and you want to stay in aviation, being fired by them makes your options limited. I wouldn't say definitely don't work for AS, but I would say watch your back. They may seem all warm, fuzzy, and family like but they really are not! They are like any other large corporation if you are not performing to their standards they won't think twice about firing you. No warnings, no second chances.

Viewing 76 - 78 of 1,727 Reviews

Jobs at Alaska Airlines

Customer Service Agent

Customer Service Agent

Customer Service Agent - SEA

Alaska Airlines

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Great Company

Not the company I thought it was.

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