Alaska Airlines reviews

Management doesn't really care about employees (Anything else you hear is just propaganda), all what they care about is saving few cents extra even if they need to wear out the crew. Management, especially Seattle base, are encouraging spreading the culture of telling on each other instead of creating a nice working atmosphere. Incredibly toxic culture. If you are gonna join this company, you really need to watch your back, some manager's sole responsibilities are to find a reason to fire people. Management believes they are one of the best companies to work for, and this will actually not happen until they realize that it actually isn't.

Constant talk of stats, call handling time, and daily request to log overtime, otherwise you get mandatory overtime. Creates resentment when it is a really difficult job. I've worked for other airlines and this has not been a good experience. In fact I am deeply disappointed that they treat call center and at home agents so poorly in not valuing their time, not just with constant mandatory overtime but a very out-dated and confusing log in system in login overtime and submitting bids. Management needs to give incentives when so much is expected and some calls are very hard as people yell and get mad at you. We constantly have to tell people things they don't want to hear, yet we HAVE to work overtime, even when we are burned out and then constantly reminded to show the Alaska Spirit in customer service! It's maddening and just so disappointing when it would not take that much to show appreciation for agents that bring in so much money for the company.