Does Alchemer pay their employees well?

According to anonymously submitted Glassdoor reviews, Alchemer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Alchemer. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Alchemer?

44% of Alchemer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alchemer 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Alchemer?

Account Executive (9) , Customer Support Hero (6) , Sales (6) , Customer Success Manager (4) , Director (3) , Account Manager (2) , Anonymous (2) , Chief Executive Officer (CEO) (2) , Customer Success Manager (CSM) (2) , Dev (2) , Developer (2) , Manager (2) , Sales Executive (2) , Senior Account Executive (2) , Software Engineer (2)

What are the pros of working at Alchemer according to real employee reviews?

"Benefits are great" ((in 26 reviews)); "Great people in the lower levels" ((in 20 reviews)); "The culture is great." ((in 14 reviews)); "Free food from time to time" ((in 7 reviews)); "Fast paced workplace with great employees and a very active, very awesome, CEO." ((in 6 reviews))

What are the cons of working at Alchemer according to real employee reviews?

"Wages have been traditionally a bit lower than what would be found in other SasS companies as well but that was covered by the CEO in another review." ((in 9 reviews)); "The culture here used to be great prior to the new leadership team arriving a few years ago." ((in 8 reviews)); "I could see where a bad manager could certainly be an impediment to good work though." ((in 7 reviews)); "Management generally absent or quitting." ((in 7 reviews)); "While the referral bonuses are generous, they have to be generous to incentivize employees to endorse their connections." ((in 3 reviews))

What are employees saying about Alchemer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alchemer layoffs and their outlook for job security at Alchemer in 2026.

What are the top reviewed Alchemer locations?

Boulder , Louisville , Denver , Longmont , Seattle

Alchemer reviews

3.2

44% would recommend to a friend

(160 total reviews)

Marty Mrugal

62% approve of CEO

44% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Work/Life balance

3.0

Culture & values

3.0

Diversity & inclusion

2.7

Career opportunities

2.6

Senior management

Alchemer has an employee rating of 3.2 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alchemer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

160 reviews

2.0

Oct 28, 2019

Customer Support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Stocked Kitchen, Dogs are allowed, free parking on premises. Some really excellent and thoughtful coworkers

Cons

Opportunities to advance are not really advancement. This company is a start-up that's inexorably moving into a more corporate, toxic work culture. Trust the other negative reviews that have been thoughtfully provided, they're not embellishing anything. This company can do better and it's baffling why they haven't. All agency that the support team used to have was removed, leaving them with little to no recourse to help their customers when issues were unable to be resolved. One can only empathize and give their sorries so many times before the burnout is real.

Alchemer Response

6y

In the past few months, we have promoted people in Customer Support, Sales, and Sales Engineering. These people are taking on new responsibilities, making more money and are excited about their roles.Our customer support team is kicking butt. They are getting to customer questions and calls faster and are receiving super-high customer support NPS scores. We are really proud of our Support Heroes!-SurveyGizmo

4.0

Mar 1, 2019

A good place to learn and grow

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

You will come across a lot of varied topics in tech The company is very flexible Colleagues listen to each other and help one another The pay is decent and benefits are good Free foods!

Cons

Because of employee flexibility you may take on more responsibility Promotions can be hard to come by At the time of this review the company is trying to adjust it's pay to benchmark with the industry which has raised in the last few years Accountability is a bit skewed

Alchemer Response

6y

Thank you for sharing. I’m glad you are enjoying the culture and the people. I’ve heard often that the best feature of SurveyGizmo is the customer and technical support and it’s people like you that help make it that way, so thank you! I appreciate your hard work. -David Roberts, CEO

5.0

Feb 13, 2024

Great place to work with a lot of opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture within a growing company. The Customer Experience industry is evolving quickly and Alchemer is in a great position!

Cons

No cons at this point.

Viewing 100 - 102 of 160 Reviews

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Alchemer

Alchemer reviews

Ratings by category

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Reviews by job title

Customer Support

A good place to learn and grow

Great place to work with a lot of opportunity

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