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      Alchemer

      Engaged Employer

      Alchemer reviews

      3.2

      44% would recommend to a friend

      (160 total reviews)

      Marty Mrugal

      62% approve of CEO

      44% positive business outlook

      Ratings by category

      3.4

      Compensation and benefits

      3.2

      Work/Life balance

      3.0

      Culture & values

      3.0

      Diversity & inclusion

      2.7

      Career opportunities

      2.6

      Senior management

      Alchemer has an employee rating of 3.2 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alchemer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      160 reviews
      5.0
      Jan 21, 2020

      A Great Place to Work with Good People

      Developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company leadership is ambitious and the company is growing, which makes it exciting to be part of the team. In my experience at SG, hard work is rewarded and A players are empowered. The office is located in a great place in Boulder that makes the commute easy. SurveyGizmo is a group full of welcoming people who care about each other, and the direction of the company.

      Cons

      Like any 10+ year old company, there are parts of the tech stack that are outdated. That said, the team is currently modernizing systems piece by piece, which means there are tons of opportunities for engineers to influence the new architecture.

      avatar
      Alchemer Response
      6y
      Thank you for your feedback. We ARE ambitious about our potential and really appreciate and recognize our team members who help us achieve that potential. Our people have been remarkable during this time of pandemic and are accomplishing so many things together – including continued investment in our technology architecture and functionality. -David Roberts, CEO
      1.0
      Dec 26, 2019

      A complete lack of strategic leadership

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The sales leadership was forced to resign due to a sexual harassment investigation. That’s a start.

      Cons

      Company leadership bragged about spending $100K to place the sales leadership. Which only lasted six months because of the aforementioned harassment.

      2.0
      Oct 28, 2019

      Customer Support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stocked Kitchen, Dogs are allowed, free parking on premises. Some really excellent and thoughtful coworkers

      Cons

      Opportunities to advance are not really advancement. This company is a start-up that's inexorably moving into a more corporate, toxic work culture. Trust the other negative reviews that have been thoughtfully provided, they're not embellishing anything. This company can do better and it's baffling why they haven't. All agency that the support team used to have was removed, leaving them with little to no recourse to help their customers when issues were unable to be resolved. One can only empathize and give their sorries so many times before the burnout is real.

      avatar
      Alchemer Response
      6y
      In the past few months, we have promoted people in Customer Support, Sales, and Sales Engineering. These people are taking on new responsibilities, making more money and are excited about their roles.Our customer support team is kicking butt. They are getting to customer questions and calls faster and are receiving super-high customer support NPS scores. We are really proud of our Support Heroes!-SurveyGizmo
      Viewing 109 - 111 of 160 Reviews
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      ReviewsAlchemer reviews

      Glassdoor has 165 Alchemer reviews submitted anonymously by Alchemer employees. Read employee reviews and ratings on Glassdoor to decide if Alchemer is right for you.