Alight Solutions reviews

The job is easy but the workload is unmanageable. Another specialist left and instead of hiring a new one they just handed out the clients to other specialists- which increased the workload with no increase in pay, moving customer care jobs and client specialist jobs offshore which is makes me fear for my job, back office teams "resolving" the tickets with incorrect or incomplete information that causes more work and escalations, no raise last year was demoralizing and frequent layoffs negatively effect the client culture