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      Alignment Healthcare

      Engaged Employer

      Alignment Healthcare reviews

      2.7

      37% would recommend to a friend

      (46 total reviews)
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      John Kao

      54% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      46 reviews

      Reviews about "Compensation"

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      4.0
      Sep 25, 2023

      It’s Okay

      Resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, no inbound phone calls, good insurance, environment is pretty chill, no micro managing

      Cons

      “Too many cooks in the kitchen.” Processes are constantly changing which is fine, but the changes don’t work. High case load for the department and nothing in the foreseeable future to fix it.

      2.0
      Aug 22, 2023

      Toxic Company That’ll Eventually Kill Someone!

      Member experience associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -First paycheck issued for days worked without being a week in the “hole.” -Advantage Plans offer great benefits for elderly members -Call Scripts are in the CRM software -Compelling story behind founding of company

      Cons

      -Tier 3 agents have opened cases assigned but don’t respond when members call back for a follow up -Subpar at best when it comes to following up with members which makes members loose trust in hardworking agents -Expected to offer the world on a call but only allowed 15 minutes to cover everything -QA is ridiculous and petty when conducting call evaluations -Drops the ball with Claims and PA’s often placing member in danger and agents are left trying to explain the occurrence to members

      5.0
      Aug 3, 2023

      Excellent Company and Leadership Team

      Resolution agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent company, Team and Leadership . CEO cares about ensuring his members are respected and receive hand holding when necessary. Everyone pulls their weight and you are never left floating around searching for answers. Lastly , you are given the opportunity to grow and thrive.

      Cons

      The pay structure is poor and they need better incentive plans. The opportunity is there and just needs to be structured.

      Viewing 19 - 21 of 46 Reviews
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      Glassdoor has 223 Alignment Healthcare reviews submitted anonymously by Alignment Healthcare employees. Read employee reviews and ratings on Glassdoor to decide if Alignment Healthcare is right for you.