Allscripts reviews

3.7

74% would recommend to a friend

(349 total reviews)
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Rick Poulton

72% approve of CEO

59% positive business outlook

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349 reviews

Reviews about "Management"

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4.0
Oct 26, 2014

Strong Company that could be stronger

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Laid back environment, new issues every day, not the same thing daily. Money is decent, Work from home occasionally, minimal travel. Office Events.

Cons

Biggest issue this company has is cross department communication, especially with new products. New software is developed, rolled out, documented poorly, hard to install, and then dumped into support. They struggle, look for documentation/help and it's a scavenger hunt to find the people/information. There are so many add-on products that it is hard to be an expert on everything. Also a majority of the managers are new blood. They didn't start at the bottom, they don't understand the product, they don't always make the best decisions. Also a lot of the little benefits that made Allscripts stand out around surrounding companies have been taken away to save money. Top performers don't get rewarded like they use to. Stock gifts were quite common 5 years ago. Techs who carry pager now no longer get paid for working after hours. Support techs are also now stuck in a primary system where they are in charge of 7-10 clients. They all have weekly meetings for an hour with each client. Add in prep time for the calls they spend 2 days of the week talking to clients on about what needs to be done, and 3 days trying to actually do work.

2.0
Oct 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I don't remember any at this moment

Cons

I am sad to see Allscripts is going through such a phase – Laying off employees from BU (support and other) . Recent casualty was Education services where they laid off 11 employees including Sr. Manager. I am very sad to see the conduct of HR team. I am still not able to understand if you don’t have vision how you going to sustain the model of hiring new resources then why you are hiring too much. They hired 3 new resource and within 1 year they laid off in the same BU . Management is clueless and I have seen 6 Associate HR manager operation in my tenure so you can imagine even the HR operation is not stable. There is insecurity and trust deficit and you can’t give your 100 % under such circumstances. Management is thinking resources those who are working going to forget all these and can enjoy. VP , Director , Sr Manager , Manager , Associate Manager resigned within span of 4 months and now they laid off Associates. They are laying off in all 3 locations so not even single location has been spared. I request Sr Management team if you are reading this post please resign from your position in solidarity with what’s going on because you don’t deserve to be in your position and then we all will eat ice cream as this is anecdote to relive tension . C & T you need to speed up the process of expediting the relieving letters which your team id doing more now rather than issuing appointment letters .

1.0
Oct 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Interesting work, good co-workers, decent benefits

Cons

Unreasonable metrics, clueless management, terrible work/life balance, bullying. Managers at VP level and above are so focused on metrics for products they do not understand it is nearly impossible to b excited to go to work. When you know you are working hard, doing your best and working overtime for free but you still have no possible way of meeting your metrics it is depressing and exhausting. I have personally witnessed a VP bullying a manager over metrics going so far as to insinuate the the manager was mentally unstable and unfit for the position. HR does nothing to help employees in cases of management bullying since the HR reps are assigned to the same groups as the VP they are under which makes the impetus to defend the VP and ignore the poor, and often immoral behavior. Absolutely disgusted with the management interactions I've had.

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