Allstate reviews

A lot of micromanagement and employee shaming. Every hour on the hour they email phone stats of who is in aux and who is in available, you have to take calls of other adjusters while trying to work your own claims, also overdue tasks. Usually these calls are complaint calls that the insured is unable to reach their adjuster and is upset with the process, so they vent to you taking away time for you to handle your own claims. In company meetings they tell you that no one’s job is secure and that all employees should try to up skill so they aren’t valueless cogs in the machine, they eliminated most of the subro department and indicated that layoffs for claims could be coming again soon. You are assigned 5 claims a day minimum and if you take the generous pto days you will be penalized and put on an action plan when you return. If you enjoy high stress from work that can never be completed, stress while on vacation for fear of what threats await you upon your return, stifling micromanagement, callous upper management, and burnt out co-workers who work gets sent over to you, Allstate is the company for you. Also, low pay compared to other companies.

In claims they keep piling on the work, adding claims and tasks to do each day, expect you to work 24/7 to keep up and you are salaried. They never opened cat pay or event pay and in the end you end up working for less than minimum wage. Started out at 5 claims/day then because they just don't have enough people, it grows to 7 new claims per day in addition to all the other duties including dealing with their crappy GHRN vendor program. They are driven only by metric - how fast you call the customer (not if you really make contact or not), etc and no leeway/slack at all for any thing even computer issues with their own laptops and phones. They expect you to use your personal cell phone if their Avaya phone system goes down. The managers cannot or will not help in anyway. Their idea of management is by iron fist. They cannot train new adjusters fast enough and adjusters keep leaving in droves and piling up the angry customers and work load. Stay very far away from this company if you are an adjuster. They abuse their employees and they could care less.