Is Allstate a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Allstate have rated their employer with 3.8 out of 5 stars in 410 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Allstate .

Does Allstate pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Allstate with 3.2 out of 5 stars based on 410 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Allstate.

How happy are Customer Service (CSR) professionals working at Allstate?

53% of Customer Service (CSR) employees at Allstate would recommend their employer to a friend. This rating has decreased by 30% in the past 12 months. Customer Service (CSR) professionals have also rated Allstate with a 3.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Allstate?

Claims Adjuster (500) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (161) , Insurance Sales Agent (121) , Sales (119) , Claims Specialist (117) , Licensed Insurance Agent (107) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"Benefits are good if you actually work for Allstate and not through a temp service." ((in 902 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 656 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 586 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 521 reviews)); "flexible job accommodations work from home and shift changes are common" ((in 307 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 391 reviews)); "Low salary and sales commission" ((in 174 reviews)); "There are people/managers that worked there for years and nothing will ever happen to them even if they are bad managers." ((in 173 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 143 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 110 reviews))

Skip to content Skip to footer

Notifications

Allstate

Allstate Customer Service (CSR) reviews

3.8

53% would recommend to a friend

(410 total reviews)

Thomas J. Wilson II

76% approve of CEO

70% positive business outlook

Ratings by category

3.6

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

Customer Service (CSR) employees have rated Allstate with 3.8 out of 5 stars, based on 410 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Allstate is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

410 reviews

3.0

Sep 18, 2014

Fairly good company to work at while in college

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Your co-workers are great, same with most customers. Good bonus system and pto.

Cons

Management doesn't care about you. If you have an issue come up, they don't care and won't fix it.

2.0

Aug 25, 2014

Easy work, but not enough pay.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work hours, easy work, get a discount on insurance

Cons

not enough pay, can be boring work,

2.0

Jun 23, 2014

Customer Insurance Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training was easy and fun, you were in a classroom setting for 7.5 weeks and then moved to transition. Benefits were pretty decent including PTO. Working on Sundays and after 8pm were decent, calls were to a minimum and no supervision which can feel childish at times.

Cons

Management was annoying and my co-workers were pretty young, it felt like high school. Constantly having angry customers, rarely talk to customers without attitudes. Policies were always messed up and constant transfers made customers upset....naturally.

Viewing 388 - 390 of 410 Reviews

Top companies for "Compensation and Benefits" near you

Aon

3.5★Compensation & Benefits

MetLife

3.6★Compensation & Benefits

Marsh

3.6★Compensation & Benefits

Lockton Companies

3.9★Compensation & Benefits

Jobs at Allstate

Customer Service Specialist

Palm Beach Gardens, FL

$42K - $65K /yr

(Employer provided)

View job

Insurance Customer Service Representative

Licensed Bilingual Customer Service Representative (copy)

Spanish Customer Service Agent , Inland Empire

Allstate reviews FAQs

Allstate reviews Allstate Customer Service (CSR) reviews

Allstate

Allstate Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fairly good company to work at while in college

Easy work, but not enough pay.

Customer Insurance Rep

Top companies for "Compensation and Benefits" near you

Jobs at Allstate

Allstate reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Allstate reviews FAQs

Jobs at Allstate