Is Allstate a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Allstate have rated their employer with 3.8 out of 5 stars in 410 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Allstate .

Does Allstate pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Allstate with 3.2 out of 5 stars based on 410 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Allstate.

How happy are Customer Service (CSR) professionals working at Allstate?

53% of Customer Service (CSR) employees at Allstate would recommend their employer to a friend. This rating has decreased by 30% in the past 12 months. Customer Service (CSR) professionals have also rated Allstate with a 3.6 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Allstate?

Claims Adjuster (500) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (161) , Insurance Sales Agent (121) , Sales (119) , Claims Specialist (117) , Licensed Insurance Agent (107) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"Benefits are good if you actually work for Allstate and not through a temp service." ((in 889 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 647 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 572 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 523 reviews)); "flexible job accommodations work from home and shift changes are common" ((in 326 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 380 reviews)); "Low salaries offered to candidates" ((in 176 reviews)); "There are people/managers that worked there for years and nothing will ever happen to them even if they are bad managers." ((in 170 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 147 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 111 reviews))

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Allstate

Allstate Customer Service (CSR) reviews

3.8

53% would recommend to a friend

(410 total reviews)

Thomas J. Wilson II

76% approve of CEO

70% positive business outlook

Ratings by category

3.6

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

Customer Service (CSR) employees have rated Allstate with 3.8 out of 5 stars, based on 410 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Allstate is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

410 reviews

4.0

May 13, 2012

It was a great experience.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Opportunity to increase knowledge. The ability to help out people. Give great prices ans service. There's always an opportunity to grow.

Cons

They don't offer much benefits. It also seems like the company is not very organized. Sometimes agents promise customer things the company does not offer.

3.0

Dec 29, 2011

dead end

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

looks good on a resume

Cons

the company is losing serious market share and they do not have a clue on how to get it back.

1.0

Dec 6, 2011

It was a nightmare.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits offered at reasonable rates. Generous PTO allowance. Solid training program, long enough to cover the basics. Great co-workers. Some really excellent front-line managers, trainers, and coaches.

Cons

Lousy pay and bonus structure. Terrible work schedules, majority of which are split days off with 5-day workweek. Very little room for advancement. Horrible atmosphere. Heavy workload.

Viewing 400 - 402 of 410 Reviews

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Allstate Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

It was a great experience.

dead end

It was a nightmare.

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