Is Allstate a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Allstate have rated their employer with 4.4 out of 5 stars in 41 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Allstate .

Does Allstate pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Allstate with 3.7 out of 5 stars based on 41 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Allstate.

What are the top reviewed jobs at Allstate?

Claims Adjuster (499) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (160) , Insurance Sales Agent (121) , Sales (119) , Claims Specialist (117) , Licensed Insurance Agent (106) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"The company has good benefits and is constantly looking to see what they can do to enhance their benefit offering." ((in 890 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 650 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 574 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 522 reviews)); "My current department offers work from home once a week which is great." ((in 320 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 397 reviews)); "Managers do not manage the sales staff." ((in 170 reviews)); "Low salary compared to industry average" ((in 169 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 145 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 112 reviews))

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Allstate

Allstate Customer Service Representative CSR reviews

4.4

96% would recommend to a friend

(41 total reviews)

Thomas J. Wilson II

96% approve of CEO

81% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Career opportunities

4.0

Diversity & inclusion

4.0

Senior management

3.7

Culture & values

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated Allstate with 4.4 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Allstate is rated 22% above average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

41 reviews

2.0

Apr 15, 2025

Unless you're a top salesman or friends with someone, go somewhere else

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not much experience needed besides basic customer service

Cons

Strict PTO policies, poor shift opportunities (stuck on bad schedules for a long time), not much room for advancement unless you're friends with management. Lots of jobs moving overseas and overnight firing

5.0

Mar 26, 2025

Loved it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Great supervisors. Great work.

Cons

Would have liked more OT. Immediate supervisors were great. Upper management was questionable.

4.0

Jul 18, 2024

Great Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

family like enviornment. fun if you like fast paced work

Cons

call volume, hurricane season, can feel burnt out pretty easy

Viewing 4 - 6 of 41 Reviews

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Allstate Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unless you're a top salesman or friends with someone, go somewhere else

Loved it

Great Job

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