Allstate reviews

- Core Logic is used to schedule claims. There is no logic though and claims will be 1 hour + drive time apart. - intentionally gives unmanageable workloads while also driving metric scores down your throat. Resulting in frequent extended work hours, that are unpaid. The companies position is to “work until the work is completed- how ever many hours it takes” - HUGE disconnect between the upper management and the frontline staff. We are expected to be the face of the company, while also being told metrics are more important than the customer experience???

- The downsides of working at this company were significant. The workload was heavy, and the systems in place made it difficult to work independently. There was no clear point of contact for questions, and all correspondence was directed to the claim owner, adding extra work to filter and assign to the correct person. When there are inquiries regarding the handling of the damage portion, you can't connect with those who determine value, inspect, or estimate, as their involvement ends there. The rest is handled by processing and support services. Handling customer inquiries, status requests, and disputes became nearly impossible, as reaching out to one person often resulted in being redirected to outsourced support. - While the starting salary was decent, the benefits were expensive, especially for employees with families. Even with the company’s contribution, net pay was only slightly above minimum wage unless you had a higher starting salary. Performance reviews and raises were at management’s discretion and often influenced by favoritism. As a result, many employees found ways to alter their metrics without actually delivering customer service or fulfilling their role. Despite the company’s claims to value customer care, honesty, and integrity, those who adhered to these values often fall behind. - Be aware once you’re on upper management’s radar, it becomes a game of cat and mouse. Try to hold on long enough to secure something else and give them something they didn’t anticipate. Turn the chase into a dance, keep them guessing, leave a lasting impression and take pride as you embark on your next journey.