Is Allstate a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Allstate have rated their employer with 4.4 out of 5 stars in 41 Glassdoor reviews. This is a higher than average score with the overall rating of Allstate employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at Allstate now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Allstate .

Does Allstate pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Allstate with 3.7 out of 5 stars based on 41 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Allstate.

What are the top reviewed jobs at Allstate?

Claims Adjuster (499) , Licensed Sales Producer (424) , Insurance Agent (380) , Customer Service Representative (325) , Sales Representative (194) , Sales Associate (160) , Insurance Sales Agent (121) , Sales (119) , Claims Specialist (117) , Licensed Insurance Agent (106) , Consultant (102) , Software Engineer (88) , Senior Consultant (87) , Claims Service Specialist (86) , Agency Owner (85)

What are the pros of working at Allstate according to real employee reviews?

"Benefits are good if you actually work for Allstate and not through a temp service." ((in 867 reviews)); "Good work life balance and ability to move roles/ make connections in other areas of the company" ((in 655 reviews)); "Great people around you to get you acclimated to the environment and will help whenever needed" ((in 581 reviews)); "The pay is good and on par with similar positions at other company’s if not more in some cases." ((in 516 reviews)); "Flexible work schedules and work from home opportunities" ((in 319 reviews))

What are the cons of working at Allstate according to real employee reviews?

"like relationship between agency owner and manager which means you can’t make any complaints of the poor management." ((in 389 reviews)); "Low salary and sales commission" ((in 176 reviews)); "Managers do not manage the sales staff." ((in 171 reviews)); "Senior leadership in IT did not have the right type of diversity mix at the time." ((in 145 reviews)); "First and MOST important...Allstate FREQUENTLY has massive layoffs." ((in 113 reviews))

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Allstate

Allstate Customer Service Representative CSR reviews

4.4

96% would recommend to a friend

(41 total reviews)

Thomas J. Wilson II

96% approve of CEO

81% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Career opportunities

4.0

Diversity & inclusion

4.0

Senior management

3.7

Culture & values

3.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated Allstate with 4.4 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Allstate is rated 22% above average by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

41 reviews

1.0

Jan 20, 2022

Bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not many pros at all

Cons

No bonus pay structure available

5.0

Jan 18, 2022

NA\/A

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They are nice. Nice environment and people.

Cons

I am looking for a job that I have certainty.

5.0

Nov 3, 2021

not great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They provide a decent hourly pay

Cons

no benefits no time off almost impossible to hit commission Allstate rates are ridiculously high so no one every wants to switch to them if you don't sell you risk being fired no room for growth

Viewing 25 - 27 of 41 Reviews

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Allstate Customer Service Representative CSR reviews

Ratings by category

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Bad

NA\/A

not great

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