Alorica Customer Service Representative Inbound Calls reviews

con con con con con

The management team is horrible! I will NEVER work for this company again and I will NEVER recommend this company to anyone! I must say that my first manager was really kind and supportive but I was switched over to a new team and the manager that I was under used to change my password on my computer so I couldn't log in. I would go a full shift without being able to work sometimes because of this. The company used to pay us for our missed shifts if we had system issues that were internal but the manager all of a sudden told me that they do no pay for system issues anymore. This was weird to me because after I was told this, they paid the entire company when we all had a system issue. I was told to be careful with reporting this guy to his manager because he's her favorite. I found this to be true because his manager sided with him when I addressed my issues to her during a conference call with them. It was confirmed by a tech support representative that this is a known thing where the employees passwords would suddenly be changed by management causing us to miss work. The tech support guy literally said, "I don't know why they be doing this to y'all." The pay wasn't great at all and most of us did not have a voice on anything.