Alorica reviews

I’ve been working for this company for over a year now. The benefits are terrible, pay is terrible, overworked and underpaid. I started a new program and we were notified that we start accumulating PTO after 90 days. As soon as I was about to hit the 90 days Alorica pulled us in a meeting and stated they lost there partnership with the program I was working for and they will find us a new program. The new program had a lot of us without pay for over a month. They put you in the system as you resigned so you can’t collect UI. No Holidays are paid. If you are scheduled to work a holiday you are REQUIRED to work that day. They do black out day majority of the time during the holiday seasons so if you call out you are pointed. This company has a point system of 8 points. 1 full day equals 1 point. OM are always on vacation. OM and HR are off on holidays and paid. They say there is room for growth but that is complete bs. Literally the worst company I ever worked for.

There are a lot of things I could go into detail on here. The IT department is an absolute disorganized mess, and nothing works the way it's supposed to. Because of near-constant layoffs, hold times for the help desk (which you need often) are running in the 1.5-2 hour range. For corporate functions, there is no onboarding or training, no standardized procedures, and no real sense of who's in charge. The person who runs my team has never introduced himself to us or addressed us, in the almost 2.5 years he's been at the head. There is no semblance of corporate culture, because the company is sprawled out globally and constantly shutting down sites, offshoring staff and moving to work at home models. There are no raises, no bonuses, and no career growth support whatsoever. The biggest thing, though, is that we have an invisible CEO. Andy Lee does not talk to the company. He doesn't run town halls, or have updates about what's going on in the company, or address his employees in any way. Alorica has been falling apart for years. Revenue is dropping, thousands of employees are getting laid off, and no one knows what's happening. This is when the CEO of a company is supposed to step up and keep the employees confident, but we get nothing but radio silence. The rest of the C-suite follows his lead, also not speaking to anyone. In turn, every level of the organization gets the message that communication is not important, and the result is a company where nobody talks to anyone, nobody knows what's happening, and we're all just expecting to either get laid off or for the company to shut down completely. How are we supposed to stay motivated in an environment like that? It's a failure of leadership that comes straight from the top.