Alorica reviews

Pay is low compared to other call centers in area, only $10.50 / hour. The trainers talked down to us as though we were kindergartners. The training was frustrating due to computer programs not working correctly. There are a lot of "you cannot" do this or that, very restrictive.

Clock in, they give you 5 minutes to bring up your 10+ Systems that are outdated. (if you dont have them up after 5 minutes, they get on you for wasting time) You then clock into your phone, so you can start receiving calls. All calls realistically can run a good 20-30 minutes but ATT pays Alorica money to undercut costs of having a legit Tech support dept from att, so Alorica management requires you to be on the calls atleast 10-15 max, if you're on the call longer then that, The amateur "team captains" take a big gulp of power juice and get on you for being over 15 minutes. I was pushed to tell the customer "that I have other customers waiting" and I had to just undercut them, and end the call asap, or I would be penalized. 3/5 calls have a customer who has more than 1 issue, and you are supposed to get all of that done in a 10-15 minute window. The team captains (who get paid just as much as you) walk around pretending to play boss, and harass you, make you feel like you're nothing, and the supervisors are no help, realistically, their job is to make sure to give you a high five and pretend you matter. Training is 4 weeks (not enough time to learn all of the systems) When customers call, they're talking to people not from att, but from a cheap call center that ATT pays millions to, to cut costs. Its a complete zoo. Dont ever think you'll move up unless you get into the inner circle, and you have a pretty face. They try to tell you that there's open schedules, but I tried to request a schedule change 5+ times to meet my medical needs, and they declined them all, and would give one of the inner circle people there request for being in a divorce. They had multiple monthly contests to hype the depressing agentsup, and those "contests" never followed though, I asked about them, and it would turn into a game of telephone, and no one knew anything as to who would win (no one ever did, as they were canceled midway) Pretty depressing place, you have to work in a cubicle that is no bigger than two computer monitors wide ( they have to squeeze as many agents as possible in this place to maximize profits) The atmosphere feels very jail like, brick walls, you can see the vent system in the ceiling, and very, very small windows, that all you see is the trains go by. My best recommendation: Make some quick money by attending the 4-6 week training ($12 an hour) and you also get a killer potluck at the end, and then LEAVE the place. Dont waste your life in this depressing place. Its so bad that I quit, and shortly after, my boss quit. The turnover rate is in the 70%-80% range. You get 2, 10 minute breaks, and one 30 min break, literally not enough to even smoke.