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      Alorica

      Engaged Employer

      Alorica reviews

      3.0

      44% would recommend to a friend

      (11,552 total reviews)
      avatar

      Mike Clifton and Max Schwendner

      58% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Alorica has an employee rating of 3.0 out of 5 stars, based on 11,552 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

      Reviews by job title

      12K reviews
      3.0
      Feb 15, 2013

      Ok place to work

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work was not difficult at all. Consistent hours. plenty of overtime opportunities

      Cons

      They take "continuous improvement" to mean "consistent nagging." After getting over 97% positive customer reviews, several 100% quality scores, and perfect attendance, I was still being coached and told to knock X amount of seconds of my time on the call and other metrics. You are a number here. Take that or leave it. For me, I needed the opportunity to succeed and no matter how good I did I still felt like it wasn't appreciated.

      1.0
      Feb 14, 2013

      Decent Job, Don't Stay There Long

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company hires quickly, they will provide you with evening schedules to work, the management can be pretty laid back depending on the day, on the job training and average salary for call center work.

      Cons

      the management can be extremely unprofessional, you dont learn much of anything in training and then they expect you to go on the production floor and know everything, they make many changes last minute and expect you to be able to adjust to them, many of the employees complain all the time, they hang up on customers and yeah, i just plan on working here for 3 more months until I can leave.

      Viewing 11413 - 11415 of 11,552 Reviews
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      ReviewsAlorica reviews

      Glassdoor has 12,857 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.