Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3404) , Customer Service Representative (CSR) (834) , Customer Service Agent (254) , Team Manager (197) , Call Center Representative (180) , Customer Service (139) , Call Center Agent (129) , Content Moderator (128) , Customer Experience Agent (111) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (75) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Work from home was great" ((in 499 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 460 reviews)); "they are a great starting job with many options if you want to move up and have very flexible hours" ((in 133 reviews)); "Great culture and company values" ((in 108 reviews)); "Good working environment and people" ((in 86 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 858 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 801 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 521 reviews)); "Poor training and non stop calls" ((in 329 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 288 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

What are the top reviewed Alorica locations?

San Antonio , Kennesaw , El Paso , Tucson , Tulsa , Lake Mary , Omaha , Greensboro , Tampa , Fresno , Miami , Fredericksburg , Humble , Fort Myers , Las Vegas , Irvine , Clovis , Colorado Springs , Greenville , Saraland , Mobile , Houston , Magna , Atlanta , Cutler Bay , Pensacola , Huntsville , Albuquerque , Spokane , Norfolk

Alorica reviews

3.0

45% would recommend to a friend

(11,557 total reviews)

Mike Clifton and Max Schwendner

60% approve of CEO

36% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.7

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,557 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

2.0

Sep 14, 2017

Detractor Company

Tsr

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule no OT required despite of calls waiting compensated for PTO even if you were absent for some reason but it pays off from your leave credits

Cons

When enrolled in PiP due to bad performance they never implemented that rule back then but only now. Their employees are getting lesser in numbers and bad timing to get high call volume which many employees were termed and most of them resign to find a higher pay company

4.0

Sep 5, 2017

Yes am working

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The pay, Benefits, Medical Insurrance

Cons

The cleaning service, Human Resource

3.0

Sep 4, 2017

What 1 year at Alorica looked like (to me)

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. Convenient training systems & materials 2. Most supervisors and managers treat you as a human being 3. Benefits like transportation bonus, free childcare, performance bonus, etc... 4. You'll be always paid on time 5. Lots of OT available help you make some extra bucks

Cons

1. Little empowerment as an employee 2. Low pay 3. Little availability of flexible schedules and/or part-time openigns 4. Coaching sessions are more like a summary of all you did wrong (so you have to learn to distil the best out of the negative)

Viewing 11482 - 11484 of 11,557 Reviews

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