AmTrust reviews

3.8

67% would recommend to a friend

(877 total reviews)

Barry D. Zyskind

75% approve of CEO

69% positive business outlook

AmTrust has an employee rating of 3.8 out of 5 stars, based on 877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

877 reviews
1.0
Jun 6, 2015

Glad I escaped alive.

Recommend
CEO approval
Business Outlook

Pros

Co- workers become friends bound by a mutual desire to keep each other sane. Working here makes your weekends truly heavenly.

Cons

No communication, organization, or cohesiveness between departments. Management style is to insult first, ask questions later. Too many acquisitions have greatly sacrificed quality, morale, leadership and your will to live. The company is an H. R. nightmare if you dare object to being ridiculed and threatened in order to keep your job. The constant increase in work volume sets you up for failure and fear. Then when you finally quit they act shocked and want to know why on earth you would leave. Upper management is either in denial or simply does not care whether they are respected as long as the money keeps rolling in.

1.0
May 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Pleasant work environment, great group of people to work with.

Cons

While the position is exempt, ie. OT is expected in order to try keeping your head above water. Good adjusters end up leaving because they are just burnt out. Average 50hrs work week and you still can't keep up with an average of 200+ pending. The company has grown too fast and not employed enough Liability/Casualty/Construction Defect Adjusters. Although most hired adjusters have ample years in the industry their authority is limited and all denial letters are reviewed by their AVP of Claims, even an "out of policy period type". The supervisors have been acquired through acquisition and the CA AVP wants to control everything including how a letter is formatted, worded, etc... In the end your work product may no longer be your work product. Additionally, it takes over 30 days to receive approval for a denial letter. However, their Dallas AVP for Claims is not so particular nor controlling. While a Dallas manager may compliment your denial or ROR. The same format is not acceptable to the CA AVP for Claims. However, most of us know not one person will write a letter the same way or adjust a claim exactly the same way. The Dallas AVP seems to have embraced that fact and manages to have denials turned around in a short amount of time. Additionally, the CA claims are way out of compliance, so if that stresses you as it typically will to good adjusters don't work here. Their computer servers are so slow that many times you can be typing faster than what is appearing on the screen. Or the system will bump you off and you have to restart or shut down the computer - this can be a daily chore = more stress. In general not very friendly for single parents. No work from home if your child is sick.

3.0
May 21, 2015
Recommend
CEO approval
Business Outlook

Pros

There's plenty of opportunities in some groups to succeed if you are willing to work for it.

Cons

Company growth seems to keep the staff and the managers from getting a good footing and building good structure around their areas. There seems to be a large disparity between some groups happiness over others.

Viewing 841 - 843 of 877 Reviews

Glassdoor has 1,435 AmTrust reviews submitted anonymously by AmTrust employees. Read employee reviews and ratings on Glassdoor to decide if AmTrust is right for you.