AmTrust reviews

3.8

67% would recommend to a friend

(879 total reviews)

Barry D. Zyskind

74% approve of CEO

69% positive business outlook

AmTrust has an employee rating of 3.8 out of 5 stars, based on 879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

879 reviews
2.0
Jul 3, 2024
Recommend
CEO approval
Business Outlook

Pros

On a personal level AmTrust are fairly decent. The pros for me are: Good package overall, salary and bonus are decent Excellent holidays due to additional "AmTrust Days" on Jewish festivals Good private health care package Friendly helpful colleagues (mostly)

Cons

The upper IT management are mostly incompetent bullies. Huge decisions are made on a whim in the US without any consultation with affected staff and usually without any attempt whatsoever to understand even the rudiments of English law or work culture. This tends to annoy people so they leave and the company complains they can't keep their staff. Training and career progression are non existent as are inductions. HR are more concerned with DEI boxticking than retaining and developing staff. Bradford office (it isn't in Leeds despite the blurb) is OK but the location is grim. At least the parking is free. Retention is woeful so people are overworked with expectations changing in an instant.

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AmTrust Response
1y
AmTrust does not tolerate discrimination, harassment or bullying. Please reach out to us at hrhub@amtrustgroup.com so a thorough inquiry into your concerns can be completed.
1.0
Jun 30, 2024
Recommend
CEO approval
Business Outlook

Pros

People were nice, managers were generally good people as well. That's about it...

Cons

My Personal Experience: I was hired in early 2023 along with 5 others at our location and about 40 total, across 5 states or so. We were sent to Georgia for a 2 week training course in April (I had been working there for about 2 months at this point) and met many great people. All 40 of us were hired under the agreement that after 6 months, from the date of employment, we would have a hybrid schedule and a pay raise(from $26 to $29/hr), neither of those things happened... Around June/July we received emails about the benefits of in-office collaboration, then we received the dreaded Teams meeting invitation. They then proceeded to graciously inform us that we are required to be in office 3 days instead of 2 moving forward. When speaking to management, they were all to willing to gaslight us into thinking it was somehow a good thing and we should be grateful. At this point, about 4-5 months in, I saw the writing on the wall and knew what was to come. Not long after, they began consolidating floors on the building (cost cutting) then I began to notice the employee count for the Dallas office dropping from 357 to about 313 steadily over about 5 months. The attrition of employees was a combination of people quitting out of frustration and lay offs. However, I never noticed the employee count go up, meaning, they were not actively replacing those we lost (planned attrition). Then came my turn, around early October I received an email for a meeting in Outlook from the VP of the claims department with HR CC'd... Strangely, my manager was not included on the email or invited to the meeting. Thus ended my time at Amtrust, an all to familiar tale. In Conclusion: Don't trust them during the interview, just get it in writing and keep it simple. The sad part is, it's not the manager's fault or the HR rep, they genuinely have no idea whether or not what they're telling you will stay true. This is not a company to build a career at, just collect the biggest paycheck you can negotiate while fulfilling your end of the bargain and move on to a better opportunity.

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AmTrust Response
1y
Thank you for your review and feedback. We encourage all feedback and sincerely appreciate your perspective. We are continuously striving to make our organization better and enhance our culture and your insights will help us in this effort. Please reach out to us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.
4.0
Jun 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and great mentors

Cons

Some days are going to be better than others

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AmTrust Response
1y
Thank you for taking the time to leave a review. We appreciate you sharing your experience.
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