Amazon Flex reviews

3.4

60% would recommend to a friend

(4,580 total reviews)
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Jeff Bezos

46% approve of CEO

44% positive business outlook

Amazon Flex has an employee rating of 3.4 out of 5 stars, based on 4,580 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon Flex employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

5K reviews
1.0
Nov 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Good money for the time that you work. You take a block of time say 4 hours. Go to the station to pick up your packages. Sometimes wait 20 to 30 minutes to be able to park and get boxes sometimes longer. Get your packages and head out. Generally you can complete deliveries in 3 to 3.5 hours of a 4 hour block not always including drive time to the area. You make $18 an hour and you are your own boss. It is a good second income.

Cons

The blocks of time that you can pickup are always changing you cannot plan to use any other apps if you want to rely on Amazon mainly for weekly income. You will work 6 to 7 days a week to get the max hours that Amazon allows which currently is 39.5 hours until the holiday rush. I spent the whole time with Amazon going and delivering packages then bringing back the packages that I couldn't deliver only to get an email string that I did not return undelivered packages that I did not have. I can leave with a full car of packages and go ho,e with an empty car and then Amazon will email me and basically accuse me of stealing packages by not returning them yet I don't have any other packages to deliver. I complete the route that they gave me I have made sure to return any I didn't deliver and they still call me a thief basically. Needless to say they terminated my contract stating that I didn't return packages too many times, packages I didn't have , and I can no longer drive due to these ghost packages the basically said I stole. It is rediculous because you as a driver have absolutely no recourse to refute it you can only email them and tell them they are wrong and explain only to receive an email back stating that their statement still stands and your are a thief. It is good extra money but not worth the headache of the ever changing blocks of time and struggles to get blocks and constant accusations that you are a thief and you just have to deal with it. I haven't stolen anything from them I was happy that I was able to do this job and wanted to continue with Amazon but it's impossible to win over a computer system that is wrong and a management team that just looks at it like no big deal because we have plenty of drivers to replace them with so cut them loose. It is a lame system and poor management not to figure out what's going on to help keep the good drivers. Keep in mind also the homeowners and renters that lie they didn't get their packages and you as the driver take the hit or the apartment complexes you deliver to and place at their front door which can easily be taken and you take the hit if that happens.

2.0
Oct 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Been driving for Flex since Jul17. I knew when I signed up that one of the conditions was you must have a 5 door car. I have a 3 door Ford KA but because a friend has a 3 door car he said they never worry at sites like Weybridge and Hayes. Since late Sept all that has sadly changed. They no longer accept 3 door cars due to management request but no real reason. My issue is simple. Why do they allow such 5 door cars like a Ford Fiesta or even a Hyundai i10 which is even smaller than my car ? Crazy eh ! They have no answer. In my 3 months of working I never refused to load anything. Always no problem to load a full trolley of say 50-60 boxes and parcels in the boot of my little KA, Only ever brought back 2 items out of the hundreds of items I delivered safely and securely to customers and they needed signatures due to high value and no neighbours around so had to bring them back. It is a real shame as Amazon are losing good, honest and hardworking drivers just because of this stupid ruling which nobody even in head office can offer an explanation! At this time of year you would think they would not worry as so many parcels what with Black Friday and Christmas coming, but do they care, do they heck !! I have had enough, just wanted a bit of extra income on top of my shift job but will now be looking elsewhere so bye bye Amazon Flex

Cons

Above is a con not a pro The pros of the job are good block times and you are your own boss

3.0
Oct 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Good pay if you need quick cash; direct deposit every Tuesday and Friday. Flexibility in scheduling and Independence while doing job

Cons

Many inconsistencies. I had to wait 30 minutes to load packages in my car, which eats at the time block you're assigned. The wear and tear on your car is a definite con. I drive on average 110-140 miles for a 4 hour block, which pays $72. Other cons include Amazon giving packages that are 25-30 minutes out of your itinerary route. So you drive the 25-30 minutes east for ONE package, drive the 25-30 minutes west, then continue your itinerary. It seems that they don't dole out the packages with much effort. After all, no skin off their back.

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Glassdoor has 7,309 Amazon Flex reviews submitted anonymously by Amazon Flex employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Flex is right for you.