Amazon Customer Service Manager reviews

4.1

60% would recommend to a friend

(64 total reviews)
avatar

Andrew Jassy

82% approve of CEO

44% positive business outlook

Manager Customer Service employees have rated Amazon with 4.1 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Manager Customer Service professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Manager Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
5.0
Sep 28, 2025

Good Experience

Recommend
CEO approval
Business Outlook

Pros

The culture is strong and supportive, and it feels like a good place to work. There are definitely opportunities to grow if you put in the effort, and the team environment makes it easy to stay motivated.

Cons

Career progression can feel a bit slow at times, and moving up often requires making a significant impact before opportunities open up.

3.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I was excited to join Amazon for its scale and reputation, and I gained valuable insights into managing in such a large, fast-paced environment. The resources, global reach, and learning opportunities are unparalleled, providing a solid foundation for anyone looking to grow their skill set and experience.

Cons

I found that I thrive more in environments where I can directly influence processes and contribute to meaningful, hands-on improvements. While Amazon offers many advantages, I ultimately decided to move on to a role better aligned with my leadership style and passion for building teams and driving customer satisfaction.

Viewing 1 - 3 of 64 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.