Amazon Customer Service Manager reviews

4.1

60% would recommend to a friend

(64 total reviews)
avatar

Andrew Jassy

82% approve of CEO

44% positive business outlook

Manager Customer Service employees have rated Amazon with 4.1 out of 5 stars, based on 64 company reviews on Glassdoor. This indicates that most Manager Customer Service professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Manager Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
1.0
Nov 8, 2024

Treated like a number

Recommend
CEO approval
Business Outlook

Pros

Hard-working team members and parental leave

Cons

Some drawbacks include a laughable 10% discount, capped at $100 per year, frequent shifts and team changes with little notice, leadership making decisions without fully understanding the underlying processes, and a lack of coaching or support, with termination being the main response to performance issues.

5.0
Sep 30, 2024

Day one

Recommend
CEO approval
Business Outlook

Pros

Very good company to work and grow

Cons

Nothing much but growth can be bit slow in some department

3.0
Jul 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Great growth opportunities Competitive salary and great benefits such as medical aid and transport depending on shifts

Cons

Horrible shifts Horrible senior management Alot of cut backs and job losses recently

Viewing 4 - 6 of 64 Reviews

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