Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
5.0
Jul 7, 2023

Customer service

Recommend
CEO approval
Business Outlook

Pros

I believe myself to work

Cons

Professional isolation work from home and innovation

5.0
Nov 6, 2022

Good

Recommend
CEO approval
Business Outlook

Pros

Good GOOD GOOD GOOD good

Cons

Work work work work work

Viewing 13 - 15 of 165 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.