Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
4.0
Jun 27, 2013

no work pressure

Recommend
CEO approval
Business Outlook

Pros

nice place to work, manageable salary....

Cons

low growth opportunities, don't think about the employee much

5.0
Jun 13, 2012

great place

Recommend
CEO approval
Business Outlook

Pros

fast growth, energtic, growing fast, great working atmosphere

Cons

low salary, shifts rotational, low appraisals, not much hikes, no incentives

2.0
Dec 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home is good, they give you all the equipment needed to get your home office set up.

Cons

The training for WFH associates is a joke. 3 weeks and I didn't learn even half the stuff I would encounter in the day to day calls. Not quite sure who my management team is, except for one person. Other associates can be very unpleasant during transfers.

Viewing 163 - 165 of 165 Reviews

Glassdoor has 251,986 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.