Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
5.0
Sep 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Working culture, salary, and work-life balance are all great!

Cons

Nothing in cons. overall good experience on amazon.

5.0
May 19, 2022

Customer support

Recommend
CEO approval
Business Outlook

Pros

Growth and development and can embrace many chances to develop skills

Cons

Peak time will little bother you

Viewing 16 - 18 of 165 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.