Amazon Technical Customer Service Associate (TCSA) reviews

3.5

77% would recommend to a friend

(60 total reviews)
avatar

Andrew Jassy

22% approve of CEO

77% positive business outlook

Technical Customer Service Associate (TCSA) employees have rated Amazon with 3.5 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

60 reviews
5.0
Oct 26, 2022
Recommend
CEO approval
Business Outlook

Pros

challenged every day learn new skills improve old ones encouraged to do well great people to work with everybody is supportive

Cons

Basic tech package laptop only, should be headset and additional monitor but have to be expensed. A lot of self learning required can be a little overwhelming. A lot of tools do the same thing, it would be a good idea to have one tool that does one thing so that you dont waste time learning something you wont use. No bonus payments for performance but there is agent performance metrics.

5.0
Jul 13, 2022
Recommend
CEO approval
Business Outlook

Pros

- Efficient mechanism for inter/cross-functional team cooperation - Transparent & Open career development opportunities - Inclusive & Diverse culture - Positive & Inspiring team atmosphere - Abundant resources for self-learning

Cons

It takes time to get onboard with tons of information and ongoing updates, yet it certainly is fulfilling as the knowledge built up every day & the onboarding process is comprehensive to ensure a smooth start!

Viewing 13 - 15 of 60 Reviews

Glassdoor has 251,766 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.