Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
3.0
Mar 8, 2015

Nice but limited

Recommend
CEO approval
Business Outlook

Pros

I really like to grow in a company. And the growing opportunities are a bit in the areas I like. Next to the fact that you don't always meet leaders that are interested in leading with their workers but demanding. They don't have a really good tools to exploit the pros of each worker.

Cons

Great people work there. Great coworkers. And you can really find great leaders. They try to be as partial as possible. If you get a great leader. You can do great things there.

4.0
Jan 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Concerned about employee welfare, great hours, work from home.

Cons

Manger not involved enough about training or coaching.

5.0
Nov 23, 2014

cool place to work

Recommend
CEO approval
Business Outlook

Pros

excellent environment and work culture

Cons

i did not find any

Viewing 154 - 156 of 165 Reviews

Glassdoor has 251,978 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.