Amazon Customer Service Agent (CSA) reviews

4.1

97% would recommend to a friend

(165 total reviews)
avatar

Andrew Jassy

93% approve of CEO

65% positive business outlook

Customer Service Agent (CSA) employees have rated Amazon with 4.1 out of 5 stars, based on 165 company reviews on Glassdoor. This indicates that most Customer Service Agent (CSA) professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent (CSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

165 reviews
4.0
Sep 7, 2013

Wonderful

Recommend
CEO approval
Business Outlook

Pros

No dress code...easy going....Good work culture

Cons

At this point in time its good

3.0
Aug 14, 2013

Good for Freshers to start career

Recommend
CEO approval
Business Outlook

Pros

Exposure to MNC / global culture - fast paced environment - Good for Freshers to start career No dress code 'Customer is always right' policy

Cons

remuneration is less when compared to market and company name.

4.0
Jul 15, 2013

Amazing

Recommend
CEO approval
Business Outlook

Pros

Customer obsession, Work ethics, Employee benefits

Cons

Slow growth which affects long term goals

Viewing 160 - 162 of 165 Reviews

Glassdoor has 251,997 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.