Regional leadership does not know the Chicago Market and thinks that they are the only game in town like in a small town area where they worked before. Since there are over 400 agencies in the area (IL is not a CON state) they have also lost market share. Recent changes in office structure and local management have significantly demoralized the field staff and caused great loss in talent both in the office and in the field. Management now in place does not seem to have a clue as to field conditions and tend to blame the problems on field staff. Compansation structure in the last several months has also changed so staff are having to travel greater distances to see the number of patients that they need to qualify for benefits.
The computer documetation system is the worse, and regardless of the suggestions that have been forwarded to corporate no changes to benefit the field staff have been put through. The computer is also very heavy (7lbs) to lug around especially if you are seeing patients great distances from where you have to park (like Chicago city staff)
Geographically there are about 7 offices in the region so there is lots of overlapping territories to the point where each office is almost in competion with each other.
