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      American Airlines

      Engaged Employer

      American Airlines reviews

      3.6

      63% would recommend to a friend

      (8,805 total reviews)
      avatar

      Robert Isom

      39% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.4

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      2.8

      Senior management

      American Airlines has an employee rating of 3.6 out of 5 stars, based on 8,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      3.0
      Dec 17, 2012

      Phoenix Rising

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Flight Benefits; Easy to change jobs if you want to live in Dallas; after restructuring will probably be profitable.

      Cons

      So poor they wont even buy coffee for the office

      1.0
      Dec 14, 2012

      Lack of leadership, few opportunities, intense survival politics, a dying company about to be taken over by US Airways

      Managing director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company pretends like they pay their employees, and the employees pretend to work... A great place for mediocrity, but then again, quality of life may be great particularly if you have another income source. It's a great company for females and GLBT, alternative lifestyles are not only accepted but favored.

      Cons

      Extremely poor senior management, lack of vision, incapable of making hard decisions in a timely fashion, weak board of directors. Lack of courage and a mission to sell the company to the highest bidder, if you end up in senior management and have stake this can be a great company as the rewards will compensate for the shame of working amongst a very mediocre senior management team. The operations and analytics groups remain quite strong, however, marketing and sales talent (previously quite strong) are mostly gone (great people now in other industries or other airlines). The accounting, planning and finance teams are absolutely incompetent. Benefits have been cut due to Chapter 11 filing, bonuses are inexistent, lots of turnover predicted as a result of the imminent takeover by US Airways. If you want to take a big risk and believe there is upside you might want to take it with a startup airline, or in another industry. This used to be one of the most innovative airlines in the world, but senior management got stuck in their arrogance and incompetence. Most of the talent is gone

      3.0
      Nov 17, 2012

      Sr Consultant

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good time to join as the company is poised to grow and get profitable. There could be expansions in many areas.

      Cons

      Still struggling, might take another before things settle down.

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      Glassdoor has 9,931 American Airlines reviews submitted anonymously by American Airlines employees. Read employee reviews and ratings on Glassdoor to decide if American Airlines is right for you.