American Express reviews

4.1

82% would recommend to a friend

(18,648 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,648 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jul 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Free food in office, good benefits, hybrid schedule (Mon/Fri at home, Tue-Thur in office)

Cons

Bad leadership, typical corporate politics, goals are high and almost impossible to hit so commissions are so low in result, and turnover rate is high

5.0
Jun 18, 2024

Walking on eggshells

Recommend
CEO approval
Business Outlook

Pros

Working from home, benefits, perks and overtime

Cons

Metrics are created for failure, PIPs are designed to shorten employment within the company. No work balance, not enough support, and lack of training. Either you force yourself to learn off the clock and finish work due to no time between calls.

4.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Work-Life balance is great. Benefits are solid, and the EC are truly committed to making their employees happy.

Cons

Everything moves so slow. Managers and directors are asked to think strategically and big picture, when decisions are really made on a whim and based on the short sited opinions of B60s and above. Zero consistency and everything is always rushed to meet arbitrary deadlines. More to spent building and modifying decks for each band level instead of actually doing the work.

Viewing 298 - 300 of 18,648 Reviews

Glassdoor has 22,006 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.