Is American Express a good company to work for as a Senior Client Development Manager?

Senior Client Development Manager professionals working at American Express have rated their employer with 4.0 out of 5 stars in 472 Glassdoor reviews. This is a lower than average score with the overall rating of American Express employees being 4.1 out of 5 stars. Search open Senior Client Development Manager Jobs at American Express now and start preparing for your job interview by browsing frequently asked Senior Client Development Manager interview questions at American Express .

Does American Express pay Senior Client Development Manager employees well?

Senior Client Development Manager professionals rate their compensation and benefits at American Express with 4.0 out of 5 stars based on 472 anonymously submitted employee reviews. This is 2.5% better than the company average rating for salary and benefits. Find out more about Senior Client Development Manager salaries at American Express.

How happy are Senior Client Development Manager professionals working at American Express?

72% of Senior Client Development Manager employees at American Express would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Senior Client Development Manager professionals have also rated American Express with a 3.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (565) , Manager (545) , Software Engineer (505) , Director (492) , Business Analyst (437) , Customer Care Professional (437) , Customer Service Representative (416) , Senior Manager (389) , Senior Analyst (293) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (219) , Team Leader (189) , Product Manager (181) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2645 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1607 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1005 reviews)); "Pay was good and laid back work" ((in 762 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 643 reviews))

What are the cons of working at American Express according to real employee reviews?

"low salary not tech oriented" ((in 483 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 433 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 210 reviews)); "Limited growth opportunities and learning" ((in 113 reviews)); "5. All upper management do lot of politics and are afraid of employees who speaks truth they find reason to throw them out." ((in 80 reviews))

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American Express Senior Client Development Manager reviews

4.0

72% would recommend to a friend

(472 total reviews)

Stephen J Squeri

68% approve of CEO

68% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.4

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Senior Manager, Client Development employees have rated American Express with 4.0 out of 5 stars, based on 472 company reviews on Glassdoor. This indicates that most Senior Manager, Client Development professionals have a good working experience there. American Express is rated in line with the average (within 1 standard deviation) by Senior Manager, Client Development professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

472 reviews

4.0

Nov 9, 2017

Very Good Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay, with nice bonus pay. Beautiful Building. Nice people, great atmosphere, Excellent Cafeteria.

Cons

Training isn't good at all. Floor managers act like they care, but they don't have your back. They should replace the managers with a software program (it would be the same result). 80 to 100 inbound calls a day, and they want to limit the time you talk to cardmembers. They keep changing their quality standards every quarter, to get you to mess up, and then 3 strikes and you're out the door. No Room for advancement. (Only Temporary advancements, then they make you go back to your old position.)

3.0

Oct 9, 2017

High stress. Training is lacking at best.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent pay. Good benefits. Work from home.

Cons

Extremely stressful work environment. The training is minimal at best. They pretty much throw you to the wolves and expect you to learn as you go. Then, God forbid you should make a mistake, they blame you despite the lack of training. I worked there for 3 years and was always a top performer but nothing you do there is ever good enough to allow you to move up, despite what they claim. Finally left because I was on the verge of panic attacks every day when it was time to log in. Just not worth the pay.

1.0

Sep 13, 2017

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great location and subsidised canteen

Cons

Very bad management and salary

Viewing 418 - 420 of 472 Reviews

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American Express Senior Client Development Manager reviews

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Very Good Company

High stress. Training is lacking at best.

Customer Service

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