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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,680 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Apr 28, 2022

      Laid back pace. Good to cruise along, but very challenging to grow.

      Senior marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work-life balance. Pretty stable in marketing roles. A lot of perks in kind, events, and activities.

      Cons

      Even after close to a decade at the same band level, high ratings, and managing very large projects, finding vertical growth has been painful. Leadership qualities are defined per a preconceived mould. You either fit into it or you don’t. There’s no grey area in between where people are promoted for their skills, talent, experience, and expertise. Too hierarchical, leaders are laid back, they promote those whom they know or have a relationship with. Diversity is non existent in certain functional areas. Promotions for for Gen X and baby boomers in middle management are non existent.

      2.0
      Apr 14, 2022

      Eg

      Platinum customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous pto Sick day carryover No opportunity for a traditional 9-5 schedule. Medical benefits start day 1

      Cons

      Unorganized hiring process Terrible working hours You can’t use pto until after training even if you’ve been there 90 days

      3.0
      Mar 24, 2022

      So-so

      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Above average number of vacation days - around 5 weeks (including standard holidays such as Christmas, etc. if you choose to take it off) At the upper management levels they seem to care about the employees, but that does not always filter down to the lower levels - it depends on the VP & director.

      Cons

      Data environment is constantly changing, fragmented and scattered between various platforms, some of which are in-house built and difficult to navigate and develop on - very little documentation & difficult to find information and expertise on access issues, etc. Very little job security - they often do mass lay-offs, unceremoniously eliminating large swaths of employees (even people with decades of service with the company.)

      Viewing 493 - 495 of 18,680 Reviews
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      Glassdoor has 22,042 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.