American Express reviews

4.1

82% would recommend to a friend

(18,681 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,681 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Sep 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great 401K Match, Good PTO, Flexible WFH, good maternity leave

Cons

Salary is not competitive enough for NYC, if you take lateral movements your salary doesn’t increase (stays the same as your previous role), hard to get promoted unless you network really well, Analysts and Senior Analysts just started getting Bonuses

3.0
Sep 11, 2021

Needs improvement

Recommend
CEO approval
Business Outlook

Pros

Customer care is truly high ranking in the industry which is great to be a part of.

Cons

Employee pay for levels under VP is very low. Internal moves and promotions are not rewarded. Not much flexibility which is expected with so many elder leaders over the departments. Performance ratings are very unfair, it’s a popularity contest and not about meeting deadlines or your workload.

Viewing 502 - 504 of 18,681 Reviews

Glassdoor has 22,043 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.