American Express reviews

4.1

82% would recommend to a friend

(18,681 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,681 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Sep 2, 2021

Hiring

Recommend
CEO approval
Business Outlook

Pros

Great pay. They provide you with your equipment to work from home. Nice, large monitors and keyboards.

Cons

Management are either amazing or horrible. My first 3 managers and my last manager were all very respectful and had an excellent attitude however, one manager no matter how rude he was was not held accountable so the agents didn't feel it was their right to stand up for themselves and ended up going to HR. Great agents can be lost to bad management. Luckily I was not one of them.

1.0
Aug 12, 2021
Recommend
CEO approval
Business Outlook

Pros

steady pay and work that's about it the rest was just time wasting and free food and Starbucks cards sometimes there is never parking and of course you will get in trouble cause you could not park your car some people literally park other building and walk to work no one cares

Cons

bad management favoritism micro manage gossip the people who get prompted is by favor the people work hard never get days off and stay at the bottom of company so upper management can sit and do nothing the look for any reason to take your bonus away cause you took a sick anything you get blamed and talked to for things that are not your fault you be treated like a child after leaving here I am now treated like an adult and make adult money now immediately I got hired for 700000 after leaving that dead end job you will not be prompted for you hard work I used to think that I forgot to tell you the look for ways to embarrass you if you did not pass training for some reason they wait for you to get to building instead of telling not to come that day or just tell you can no longer work there They let get comfortable and send bodyguard's up stairs to walk you out like a criminal everyone warned me this place was like a jail everyone is unhappy and under paid except the management a guy fail through the floor and also a window shattered and the building is all windows on the third floor people get fired for leaving in emergency situations instead waiting for the kids to get kidnapped because someone was able to picked them up on that day management does not care

1.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Great brand Work life balance Interesting case study of corporate culture that stymies innovation at every turn

Cons

Hierarchical Political You won’t be working to impress customers - you’ll be working to impress the head of your business unit

Viewing 505 - 507 of 18,681 Reviews

Glassdoor has 22,043 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.