Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,686 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,686 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Apr 19, 2019

      Awful bonuses and pay

      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and flexible with schedule.

      Cons

      Got hired with the expectation that monthly bonus were attainable of min $1k a month. Come to realize after working there for over 2 years that bonuses are almost impossible . They make the goals and metrics very high and impossible to make a bonus. Base salary sucks! They are constantly monitoring calls and feedback is based on opinions of managers never from policies from AMX. A lot of favoritism with tenured employees... no room for growth. Trying to leave this department is impossible. Feel like everyday that I come into work I'm worried that I wont have a job anymore.

      2.0
      Feb 21, 2019

      Culture is changing for the worse

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are pretty good. 20 weeks of paternity leave is a very nice benefit that more companies need to offer employees. There are a lot of good employees at the company. Pay can be hit or miss. Your yearly bonus is usually pretty good, but forget about a good raise.

      Cons

      There is no opportunity for growth in the company. You are relegated to your one group supporting one thing and that's it. You can't gain experience in your current role unless you move into another role and support one thing. There is too much specialization at the Manager and Director level in the company. If you want to have a wide role with more responsibilities, you need to work 10 years doing 4 different jobs. Of course, that's if a role opens, which they rarely do because nobody ever leaves their position. Your career path is essentially a game of darts. Good Luck getting a bullseye.

      1.0
      Feb 17, 2019

      Experience was just ok

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Young work group, good food in cafeteria

      Cons

      Too political. Not enough opportunities to grow. Management without skill and sky rocketing ego

      Viewing 532 - 534 of 18,686 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.