American Express reviews

4.1

82% would recommend to a friend

(18,686 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,686 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Work vs Life Balance is still OK. Most managers would allow for 1-2 days of remote work depending on your job.

Cons

Internal moves have become increasingly difficult. Lack of knowledge/experience caused by lay offs (every 2 years). Knowledge/experience was replaced by politics and empty rhetoric. Lack of real leadership (top managers leave strategy creation to lower managers. They come with conceptual ideals/goals and call that strategy). Very frustrating! If you are good at getting the boss to like you, you'll go far. Used to be a great company but lost its way after the 2008 financial crisis. Bi-annual lay offs removed critical knowledge of the company and that was replaced by empty marketing and politics.

2.0
Feb 6, 2019
Recommend
CEO approval
Business Outlook

Pros

It was a pretty good job when I first started, gave us some autonomy to work fraud cases and help customers in a unique way. Pay was also above average for the industry.

Cons

They changed a lot of processes and tried streamlining things which ended up giving us a lot more work while they had us training reps in India on the new system. After all our work in making sure everyone in India was trained and all the bugs in the systems were worked out, they laid all of us off.

4.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits & generous 401(k) matching, profit-driven incentives ramp well with seniority Amazing brand, opens doors with customers and partners that would otherwise be shut Genuine commitment to world-class service, and a service-driven ethos/culture

Cons

Glacial, risk-averse work environment - particularly in technology A gnawing sense that this is a brand living on past glories A great place for steady B-players; A-players will be frustrated and leave

Viewing 535 - 537 of 18,686 Reviews

Glassdoor has 22,048 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.