American Express reviews

Management in travel area is so afraid of losing their jobs. They drink the kool aid and throw travel agents under the bus to keep their jobs and bonuses. They save money by closing offices and coming up with ways to cut incentive pay. They lie to new hires about how much their bonus will be when it's all based on surveys and very rare to get top payout. A low survey for something like long hold time goes against the agent who has no control over it. They get tenured agents to leave with shifts so they can outsource to $14/HR who have to be trained. Turn over is high because shifts r based on what u get on surveys and they make u bid once a year. Custmers have to hold because it is understaffed. All of this has led to a decrease in service. Also the medical insurance isnt that good for such a big company with very high deductible high premiums and you have to fund your HSA. With the cut in pay from no incentive it doesn't leave much to live on.

High pressure environment and low rewards.