American Express reviews

4.1

82% would recommend to a friend

(18,688 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Nov 9, 2016

Merchant specialist- account development

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amex is a great company, this is a awful department

Cons

The leadership within this department is awful I honestly can't believe that Anre Williams or the CEO Ken have not noticed the ridiculous turnover within this department. In my short time in that department I saw MANY people leave this department not just one! They work you like a sweat shop because you are required to attain 8-9 consults within a certain amount of time which you have no control over because they control salesforce and what account will show at what time. So 99% of the floor wouldn't even walk away from their desk to take a lunch because we were scared to not meet out day so some days we would work 9-11 hours a day. You are salary so for leadership they absolutely do not care you would work more then them! They make no effort to improve moral within the teams and will only work 8 hours or less. One thing everyone will notice like I did there is no tenure there because everyone quits as soon as possible and there's no career development only 3-4 people have ever been promoted out of that department. I saw many many many unfair and unethical situations within that department including racism, cheating etc! This department should be investigated, do not apply for this department anywhere else is amazing!

2.0
Nov 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Great PTO / sick time benefits

Cons

Currently not much stability / job security due to business reorgs and team realignments; the enterprise is highly siloed making inter business unit cooperation somewhat challenging at times due to leadership "turf wars". The current partnership with IBM has proved to detrimental the to agile culture that AET is attempting introduce / transition in that contracted change SLAs consistently blow sprint capacities. Characteristic of most Financial Services companies, salaries are below market relative to other market segments (AMEX tends to be lower I guess for the privilege of working for the Blue Box). As of late, the AMEX cultural "Blue Box" values of respect appear to have sunset-ed or at least shelved during times of rapid organization change. Too bad as used to be the premier employer in the Valley of the Sun.

1.0
Sep 22, 2016

Terrible!

Recommend
CEO approval
Business Outlook

Pros

There is nothing good to say about American Express.

Cons

Over 90% Asian Indian. Americans, especially women, are discriminated against by the Indians and it is accepted.

Viewing 583 - 585 of 18,688 Reviews

Glassdoor has 22,052 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.