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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,691 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      80% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,691 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Aug 21, 2015

      Great Pay, questionable leadership

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and benefits are second to none

      Cons

      Management aren't on the same page and the wrong team leader could cost you your job if you don't have the same values.

      4.0
      Aug 18, 2015

      At Home CCP - Ok Experience

      Customer care professional & travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work from home option is amazing. They provide all your equipment, pay for your internet and phone service and the training is good. The shifts are a bit unreasonable in some cases, because it's not based on seniority when you are hired it's based on who they ask first. Overall it was cool.

      Cons

      None Really.. Some of the team managers make their own rules about time and attendance.

      3.0
      Aug 14, 2015

      Turbulent Times Ahead For American Express

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some great leaders, great teams, good benefits, lots to learn, and can be exciting place to work.

      Cons

      Be forewarned, do your homework. 1. Regardless of the company, ask about the leader's actual management style and vision, as well as, that of senior leadership, 2. Ask for a clear picture of the company's path to greater and sustained sales growth (nationally & internationally). Look at the "value" partners (present and near-term). Read recent business and financial reports to get a full understanding. 3. Since 2013, American Express has had significant layoffs with many jobs being shipped offshore. 4. Recently updated physical work environment (Bluebox) is comprised of long open tables with loud background noise. It may not be to your liking. Make sure you check this in advance.

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      Glassdoor has 22,057 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.