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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,612 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Oct 9, 2017

      High stress. Training is lacking at best.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay. Good benefits. Work from home.

      Cons

      Extremely stressful work environment. The training is minimal at best. They pretty much throw you to the wolves and expect you to learn as you go. Then, God forbid you should make a mistake, they blame you despite the lack of training. I worked there for 3 years and was always a top performer but nothing you do there is ever good enough to allow you to move up, despite what they claim. Finally left because I was on the verge of panic attacks every day when it was time to log in. Just not worth the pay.

      2.0
      Dec 6, 2016

      Travel Counselor

      Travel counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Options to choose 8x5 or 10x4 shifts. Free hotel stays with the agent stay program Work at home environment - Time and money saved

      Cons

      Poor management Lack of support when needed Loneliness Using RTF as a way to judge your performance is extremely unfair. You are held accountable for something that is not your fault

      3.0
      Oct 12, 2016

      AMEX - Sadly, Not What It Used To Be

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Flexible work arrangements. Excellent and competitive salaries. Dedicated, loyal and seasoned employees. Reward and recognition program. Diverse job opportunities. Cares about the community.

      Cons

      Constant re-engineering, re-organizations, down sizing and out-sourcing. Broken processes and systems that are frustrating to deal with. Disappointed that better efforts weren't made to reduce operating expenses in 2016 (i.e. - we could have cut or reduced: raises/promotions, bonuses, more T&E expenses, tuition reimbursement, community investments, procurement of logo'd marketing collateral [aka AMEX trinkets and trash], catering, water/coffee services, etc.) as opposed to displacing 4,000+ employees @ 1.8 billion dollars. I'm sure employees would prefer their jobs over these benefits during challenging times.

      Viewing 94 - 96 of 18,612 Reviews
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      Glassdoor has 21,966 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.