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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,612 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,612 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Aug 27, 2016

      Would not recommend unless you are desperate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Volunteer opportunities Healthy food choices in cafeteria

      Cons

      No perceived job security 1st day orientation, was told AMEX not here to provide jobs, but to be profitable Leaders lacking maturity Incentive plan creates "me, me, me" mentality, not in the best interest of client Parking is equivalent to the holiday season at the local mall, except it is everyday Health care costs vs value Employee recognition Development resources No employee refrigerators or freezers Dirty work environment

      3.0
      Oct 29, 2015

      Business Development Director

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits...4 weeks PTO, 5 sick days, 9 holidays/ year. Very good 401k matching and dividends paid. Very good bonus opportunity.

      Cons

      Highly political, matrixed org. Technological dinosaur. Bell curve performance rating system. A company filled w overachievers and only 10-15% can be top rated. Too many processes, complicated regulatory environment

      2.0
      Feb 16, 2015

      Home Base Servicing Customer Care Professional

      Home based service - customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay. Working from home is great. The company sends you everything from computer to phone to headset. They even help with cable bill. Benefits are great.

      Cons

      You have to hit the floor running once training is over. You have to qualify by meeting all the metrics. The customer survey is like the bible. If you get anything other than a 9 or a 10 rating it hurts your overall score for the month.

      Viewing 97 - 99 of 18,612 Reviews
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      Glassdoor has 21,966 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.